A leadership perspective on creating a positive and inclusive workplace
CEOs often find themselves in situations where they need to address employee performance or behavior that doesn't align with company values. It's easy to fall into the trap of "calling out" these individuals, publicly criticizing their actions, or even worse, resorting to punitive measures. However, there's a more effective and empowering approach: "calling up."
Understanding the Difference
The image below illustrates the key distinction between "calling out" and "calling up":
Calling Out: This approach focuses on the individual's shortcomings, often leading to feelings of shame, defensiveness, and resentment. It can create a negative and toxic work environment.
Calling Up: This approach, on the other hand, focuses on the desired behavior and outcomes, providing guidance and support to help the individual grow and improve. It fosters a culture of trust, accountability, and continuous learning.
Why Calling Up is the Better Choice
Preserves Relationships: Calling up helps maintain positive relationships with employees, even during challenging conversations. It demonstrates that you care about their growth and well-being.
Encourages Openness: When employees feel supported and valued, they are more likely to be open and honest about their mistakes and areas for improvement.
Promotes Learning: Calling up creates a safe space for learning and development. It allows employees to reflect on their actions, understand the impact, and make positive changes.
Strengthens the Team: By focusing on solutions and collective growth, calling up strengthens the team's overall performance and morale.
Tips for Calling Up Effectively
When calling up an employee, it’s important to create a safe and supportive environment. Choose a private and comfortable setting where the employee feels at ease. This will help facilitate open and honest communication.
Focus on specific behaviors that need improvement, rather than making personal attacks. This helps the employee understand the exact issue at hand and avoids unnecessary defensiveness. Additionally, listen actively to the employee’s perspective. This shows that you value their input and are genuinely interested in understanding their point of view.
Provide constructive feedback that is specific, actionable, and focused on future improvement. Offer your support and guidance to help the employee implement the necessary changes. Finally, set clear expectations for future behavior and follow up to ensure progress. This reinforces accountability and demonstrates your commitment to the employee’s growth.
By choosing to call up our people, we can create a more positive, productive, and inclusive workplace where everyone feels valued and empowered to succeed.
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